AudioCodes MediaPack 114 Bedienungsanleitung PDF herunterladen (Seite 356)

SIP User's Manual 356 Document #: LTRT-65411

MediaPack Series

Figure 7-27: Configuring Tel-to-IP Routing

7.14 Working with Supplementary Services

The device supports the following supplementary services:

 Call Hold and Retrieve (refer to ''Call Hold and Retrieve'' on page 356).

 Consultation / Alternate (refer to “Consultation / Alternate” on page 359).

 Call Transfer (refer to ''Call Transfer'' on page 359).

 Call Forward: 3xx Redirect Responses (refer to “Call Forward” on page 360).

 Call Waiting - 182 Queued Response (refer to “Call Waiting” on page 361).

 Message Waiting Indication - MWI (refer to “Message Waiting Indication” on page

361).

 Caller ID (refer to “Caller ID” on page 362).

To activate these supplementary services (Hold, Transfer, Forward, Waiting and MWI) on

the device, enable each service’s corresponding parameter either from the Web interface or

via the ini file.

Notes:

• All call participants must support the specific supplementary service that

is used.

• When working with certain application servers (such as BroadSoft’s

BroadWorks) in client server mode (the application server controls all

supplementary services and keypad features by itself), the device's

supplementary services must be disabled.

7.14.1 Call Hold and Retrieve

Initiating Call Hold and Retrieve:

 Active calls can be put on-hold by pressing the phone's hook-flash button.

 The party that initiates the hold is called the holding party; the other party is called the

held party.

 After a successful Hold, the holding party hears a Dial tone (HELD_TONE defined in

the device's Call Progress Tones file).

 Call retrieve can be performed only by the holding party while the call is held and

active.

 The holding party performs the retrieve by pressing the telephone's hook-flash button.

 After a successful retrieve, the voice is connected again.

 Hold is performed by sending a Re-INVITE message with IP address 0.0.0.0 or

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AudioCodes MediaPack 114 Bedienungsanleitung Seite 356